Monday, July 20, 2009

Do you really know what is going on?

Oh sure, you have an opinion about how things are going at work/family/religious institute/etc. And it may be going pretty well for you, you are quite happy with it, thank you. But if you are serving in some form of leadership, you desperately need to know how it is going for the people who it is supposed to serve, you being only a small part of it. Check out this quote from Peter Drucker (Managing The Nonprofit Organization, 120):

Force your people, and especially your executives, to be on the outside often enough to know what the institution exists for. There are no results inside an institution. There are only costs. Yet it is easy to become absorbed in the inside and to become insulated from reality. Effective non-profits make sure that their people get out in the field and actually work there again and again.

Who are the real customers for your product or service? Take a look at what bloggers are saying, take a look at customer service records, and actually try to use the service yourself to get a real look. Ask a friend to try it out and see what others think.

You may like it, but how is affecting your family? Are they having to put up with it just for you? Take a look at what they are saying on their social networks. Ask a good friend who isn't afraid to give you the truth, and then don't punish him or her for telling you.

What is the real cost of self assuagement?

We have a tendency to make our surroundings convenient to our own comforts without thinking about the repercussions on the people who also are affected. It is possible to have it work for you and for them. But chances are your real satisfaction will come when you know that customers are satisfied/family members are served/you are making a real difference in the lives of others.

It is so easy to think the world revolves around us. There is only one you, and that is a good thing. But it also means others don't necessarily see what is going on through your eyes.

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